Orders for our gifts, hampers, wine and spirits will be accepted subject to the following terms and conditions. You acknowledge and accept these terms and conditions when placing your order.
DeliveryYou will be held responsible for supplying correct delivery details, i.e full name of the recipient, complete address including postcode, and telephone number of the recipient. If the details given are incorrect or incomplete, we will not accept responsibility for failed delivery. No refunds for goods or delivery will be given. We will always attempt to deliver your order on the specified date. If the recipient is not at home, our courier will leave a card to let them know that their gift has been left in a safe place (i.e. with a neighbour), or to request that they call to arrange an alternative delivery time and date. There will be a re-delivery charge of £10.00 after two failed attempts to deliver your order. Substitution PolicyWe will always endeavour to supply our hampers exactly as seen on this site. However, occasionally we may have to substitute wine or certain items contained in our hampers due to lack of availability. The items substituted will be of the same quality and value. Licensing ActWith reference to the licensing act of 1964 and 1976 it is an offence for people under the age of 18 to purchase alcohol.
Returns
Items Damaged in Transit
If one of our hampers have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us, or send us photographic proof of the damage where a return is not possible, within 14 days of receiving the delivery.
Defective Items
You have the right to return a faulty item within a reasonable time frame.
ComplaintsIn order to resolve any complaints to our mutual satisfaction, it is important that any complaint be communicated to us either by phone - +44(0)20 3797 7557 or by email at info@hamperlounge.com within 24 hours of delivery. AllergensSome of hampers and gift boxes include products which contain allergens such as nuts, egg, milk and gluten. Most of the information is provided on the nutrition information label on each item however please feel free to contact us directly by phone +44(0)20 3797 7557 or email info@hamperlounge.com if you require further information.
